Pittsburgh Windows Direct

Privacy Policy

Last Modified: January 22, 2020

Acceptance of the Privacy Policy

The following policies (this "Privacy Policy"), govern your access to and use of all websites, services and applications (the "Website") made available to you by Pittsburgh Windows Direct, LLC ("Company", "We" or "Us"), including any content, functionality and services offered on or through the Website, whether as a guest or a registered user. Please read the Privacy Policy carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by this Privacy Policy. If you do not want to agree to this Privacy Policy, you must not access or use the Website.

Changes to the Privacy Policy

We may revise and update this Privacy Policy from time to time in our sole discretion. All changes are effective immediately when We post them, and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Privacy Policy means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

Overview

Your privacy is our top concern. We work hard to earn and keep your trust, so we adhere to the following principles to protect your privacy:

• We do not rent or sell your personally identifiable information to third parties for marketing purposes.
• We do not share your contact information with anyone without your consent.
• Any personally identifiable information that you provide will be secured with industry standard protocols and technology.

Please read this privacy policy to learn more about: What personally identifiable information of yours is collected by Us. How the information is used. How you can access and change your account settings. What security procedures are in place to protect the loss, misuse or alteration of information collected by Us.

1. Personal Information Collected

The purpose of the Pittsburgh Windows Direct, LLC's website is to permit Users to voluntarily provide information about themselves for the purposes of using services provided by Pittsburgh Windows Direct, LLC through the website (Website). You willingly provide Us certain personal information, which we collect in order to allow you to benefit from the Website. If you have any hesitation about providing such information to be used in any manner permitted in this Privacy Policy, you should discontinue use of Website immediately.

We collect your personal information in the following ways:

Registration

In order to become a user ("User"), you must first create an account. To create an account you are required to provide certain personal and contact information, which you recognize and expressly acknowledge is personal information allowing others, including Pittsburgh Windows Direct, LLC, to identify you.

Cookies

Like most websites, Website uses cookies and web log files to track site usage. A cookie is a tiny data file which resides on your computer which allows Us to recognize you as a User when you return to the Website using the same computer and web browser. Like the information you enter at registration, cookie and log file data may be used to customize your experience on our website.

One type of cookie, known as a "persistent" cookie, is set once you've logged in to your account. The next time you visit the Website, the persistent cookie will allow us to recognize you as an existing User so you will not need to log in before using the service.

Another type of cookie, called a "session" cookie, is used to identify a particular visit to the Website. Session cookies expire after a short time or when you close your web browser.

Log files, IP addresses and information about your computer

Due to the communications standards on the Internet, when you visit the Website we automatically receive the URL of the site from which you came and the site to which you are going when you leave the Website. We also receive the Internet protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, as well as the name of your ISP. This information is used to analyze overall trends to help us improve the our service. The linkage between your IP address and your personally identifiable information is not shared with third-parties without your permission or except when required by law.

Rights to Access, Correct and Eliminate Information About You

You have a right to access, modify, correct and eliminate the data about you which has been collected pursuant to your decision to become a User. If you update any of your information, we may keep a copy of the information which you originally provided to us in our archives for uses documented herein.

We take your rights seriously and encourage you to use them if you deem this to be appropriate. You may exercise these rights by emailing us at support@pittsburghwindowsdirect.com or by contacting us at our headquarters.

2. Uses of Personal Information

Pittsburgh Windows Direct, LLC is an online retailer dedicated to helping all types of individuals and businesses purchase windows and window-related products. The personally identifiable information you choose to provide on our Website is used to help you describe yourself to the service. Other information, that does not personally identify you as an individual, is collected by Pittsburgh Windows Direct, LLC from Users (such as, for example, patterns of utilization) and is exclusively owned by Pittsburgh Windows Direct, LLC. This information can be utilized by Pittsburgh Windows Direct, LLC in its sole discretion, as it deems appropriate.

Pittsburgh Windows Direct Communications

Pittsburgh Windows Direct, LLC will communicate with you through email and notices posted on the Website or through other means available through the service, including text and other forms of messaging. If we send any communications to you via the carrier service with which you have a mobile communications subscription or otherwise have access, you understand you will pay any service fees associated with any such access (including text messaging charges for messages to your mobile device and data charges for notifications to your device).

Sharing Information with Third Parties

Pittsburgh Windows Direct, LLC takes the privacy of Users very seriously. We do not sell, rent, or otherwise provide your personally identifiable information to third parties for marketing purposes. We will only share your personally identifiable information with third parties to carry out your instructions or to provide specific services or information requested by you.

Legal Disclaimer

It is possible that we may need to disclose personal information when required by law, such as responses to civil or criminal subpoenas, or other requests by law enforcement personnel. We will disclose such information wherein we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, subpoena, or other legal process or request to Pittsburgh Windows Direct, LLC brought in any country throughout the world, or to exercise our legal rights or defend against legal claims.

SMS Terms & Conditions

We maintain a strict policy of not sharing your SMS consent or phone number with third parties or affiliates for marketing purposes. Your contact information is treated with the utmost confidentiality and is used solely for the purposes explicitly stated in this privacy policy.

1. SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from Pittsburgh Windows Direct, you will only receive messages in regards to your order.

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive multiple SMS messages per order including tracking information, delivery updates, order confirmation, order receipt confirmation.

4. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt-out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary

3. Your Information Choices

Closing Your Account

You can close your account by notifying us. If you close your account, we will remove your name and other personally identifiable information from our publicly viewable database. We may retain certain data contributed by you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally identifiable data, account recovery, or if required by law. To request that we close your account and remove your information from the Website, please send your request to support@pittsburghwindowsdirect.com. Please send your request using an email account that you have registered with the Website under your name. You will receive a response to requests sent to support@pittsburghwindowsdirect.com within five business days of its receipt.

4. Security

To protect any data you store on our servers we also regularly audit our system for possible vulnerabilities and attacks and we use a tier-one secured-access data center.

5. How to Contact Us

If you have questions or comments about this privacy policy, please email us at support@pittsburghwindowsdirect.com or contact us at: